Refund & Cancellation Policy

1Services Covered

This policy currently applies primarily to online tests and test-series products. If JHA Classes later offers live classes, recorded courses, downloadable materials or other paid services, the relevant product page or an updated policy may specify additional conditions.

2When a Refund May Be Considered

• Duplicate payment: The same order was charged more than once.
• Payment succeeded but access was not activated: We are unable to provide access after reasonable troubleshooting within a reasonable period.
• Cancellation by JHA Classes: We cancel a paid test series or are unable to provide a substantial part of the service purchased.
• Material mismatch or service deficiency: The service provided is materially different from what was described at purchase, or a significant technical issue remains unresolved.
• Other cases where a refund is required under applicable consumer-protection law.

3When Refunds Are Generally Not Available

• You changed your mind after test-series access was activated or after you began using the tests, except where a refund is required by law or a qualifying service issue applies.
• You did not attempt the tests, forgot the schedule, or did not use the service during its validity period, where access was correctly provided as described.
• Your device, internet connection or third-party software caused the issue and the service itself is functioning as described.
• You lost access because you shared credentials, violated the Terms & Conditions or engaged in misuse, subject always to applicable law.
• You request a refund solely because you did not achieve a particular score, rank, selection or admission.

These exclusions do not apply where a refund is required by law or where JHA Classes has failed to provide the service as promised.

4Request Window

Please contact us as soon as possible after noticing a payment or access issue. For duplicate payments or missing access, submit the request within 7 calendar days of the transaction where practicable. For a material service issue, contact us promptly and provide details so we can investigate. A request made outside this suggested window will still be considered where required by applicable law or where the circumstances justify it.

5How to Request a Refund

Email jhaclassesfirozabad01@gmail.com or call one of the numbers listed below. Include:

• Student name and registered mobile number.
• Test-series or order name and date of purchase.
• Transaction ID or payment reference. Never send your UPI PIN, OTP or full card details.
• A short explanation of the issue and, if useful, a screenshot of the payment confirmation or error.

6Review and Decision

We may contact you for additional details and will check the payment record, access logs and issue reported. We will communicate the outcome and any next steps. Where a request is approved, the refund will normally be sent to the original payment method through the payment provider, unless another lawful method is agreed. The time taken for the funds to appear depends on the bank, card issuer, UPI provider or payment gateway.

7Duplicate Payments and Failed Transactions

If money is debited but the order is not confirmed, first check the transaction status and allow reasonable time for the payment provider to update it. If the payment remains unresolved, contact us with the transaction reference. A duplicate successful charge for the same order will be reviewed for refund.

8Test-Series Changes or Cancellation by JHA Classes

If JHA Classes cancels a test series or makes a material change that means the purchased service can no longer be provided substantially as described, we will inform affected students and offer an appropriate remedy, which may include rescheduling, an extension, replacement access or a refund, depending on the circumstances and applicable law.

9No Guaranteed Academic Outcome

Test series and assessment tools are designed to support preparation. Refunds are not available solely because a student’s marks, rank, selection or admission outcome differs from expectations, provided the purchased service was supplied as described.

10Grievances and Escalation

If you disagree with a refund decision, reply to the same email with your order details and explain why you would like the decision reviewed. We will review the matter again. Nothing in this policy prevents you from using any consumer grievance mechanism or legal remedy available under applicable law.

11Contact Details

Website: https://jhaclasses.com/

Email: jhaclassesfirozabad01@gmail.com

Phone: +91 9410609711 | +91 9410291911 | +91 9410609712

Office address: Over State Bank of India, Station Road, Firozabad, Uttar Pradesh – 283203, India